AI assistant for nonprofits
Make your services easier to reach.
Relay gives your nonprofit an AI assistant people can call, text, or chat with. It answers the way a person would: in plain words, in their language, at any hour. Most questions never have to wait for a staff member, and the ones that do reach your team with the full story.
Relay
Available 24/7
I just got off work. Is there anyone who can help me tonight?
Finding somewhere my family can get food tomorrow.
Three places near you are open tomorrow morning. The closest opens at 8 AM.
Harbor Market Pantry
Opens 8 AM · 0.6 miles · no ID needed
Why Relay
The resources exist.The communication lines don’t.
- Language barriers.
- Time barriers.
- Staff capacity.
- Information overload.
Asking for help is hard enough.
12 waiting
Average wait 18 min
10:47 PM · Office closed
Are you still open?
“¿Puedo preguntar esto en español?”
Asked in Spanish
Your website
- PDFEligibility rules, rev. 7
- XLSProgram hours
“Which program do I qualify for?”
That’s where Relay comes in.
As seen on
(opens in a new tab)Coverage of the founder’s earlier work.
Watch the segment on CBS News (opens in a new tab)“Everyone deserves access to a good, healthy lifestyle.”
When every line is busy, Relay picks up.
Relay answers calls and texts on your organization’s own number, handles the routine questions, and sends everything else to your team with the details attached.
3 in 4
nonprofits with job vacancies had open program and service roles, the jobs that work most directly with the public. National Council of Nonprofits, 2023 (opens in a new tab)
Incoming calls
Demo- Waiting
- 12
- Average wait
- 18 min
- Missed today
- 27
Are you open Saturday?
Waiting 14:02Answered by RelayDo I need an appointment?
Waiting 12:47Answered by RelayMy landlord gave me an eviction notice.
Waiting 11:30Sent to staffWhat documents do I bring?
Waiting 9:15Answered by RelayIs the rent program still open?
Waiting 6:58Answered by RelayI need to talk to my case manager.
Waiting 4:21Sent to staff
Relay is on the line
Help shouldn’t have business hours.
Your office can close. Access to information doesn’t have to. Relay answers at 10:47 PM the same way it does at 10:47 AM, by phone, text, or chat.
10:47 PM
Office closed
The kids are finally asleep. Is there anywhere I can get groceries this week?
Yes. Two pantries near you are open tomorrow, and the closest one doesn’t need an appointment. Want the hours?
One organization. Answers in the language people ask in.
People ask in the language they’re most comfortable with, and Relay answers in it, from the same information your team already keeps.
28.5 million
people in the U.S. have limited English proficiency. KFF, 2024 Census data (opens in a new tab)
Can I ask this in Spanish?
Relay
¡Claro! Pregúnteme lo que necesite en español.
People ask the same question a hundred different ways. Relay understands all of them.
Relay works out what someone means, not just the words they typed, and answers once from your information.
When are you open?
What time do you close?
Are you open Saturday?
Can I come tomorrow?
¿Están abiertos hoy?
Relay understands
Hours
One answer, from your information
We’re open Monday to Saturday, 9 AM to 7 PM. No appointment needed.
Let your team spend time where people need a person.
Relay resolves what it can and points people to the right resource. When someone needs judgment, care, or an exception, the conversation reaches your staff portal or your own inbox, translated, with the full story.
72%
of nonprofits with paid staff said in 2025 that vacancies were hurting their ability to pursue their missions. Urban Institute (opens in a new tab)
Relay
I’m connecting you with someone from Northline. They’ll see what you’ve shared, so you won’t have to start over.
Conversations today
Staff portal · demo82total
- Resolved by Relay61
- Routed to the right resource14
7 need a person
Waiting for staffHousing eligibility question
Family of three · lease ends this month · full conversation attached
Review conversation
Your answers already exist. Relay makes them easier to reach.
Connect your database, let us help you build one, or start from the documents you already have. Relay turns it into answers people can actually find.
- Websitenorthline.org/programs
- PDFRental assistance guide
- SpreadsheetShelter beds, updated daily
- DirectoryPartner services
- HoursMon–Sat, 9 AM–7 PM
- EligibilityIncome under 50% of AMI
Can I get help paying rent?
Relay
Yes. Northline’s Emergency Rental Assistance can cover up to two months of back rent for households under 50% of area median income. Want help starting an application?
Analytics
Every question is a signal.
Relay doesn’t just answer questions. It will help your organization see what people are asking for, when, and in which languages, as it happens.
Northline Housing
- Conversations today
- 186
- Needs identified
- 203
- After office hours
- 61%
- Needs staff attention
- 7
What people ask about
- Rental assistance31%
- Emergency shelter24%
- Eviction notices18%
- Waitlist status14%
- Documents to apply8%
When people ask
61% after hours
- Before 9 AM
- 13%
- 9 AM–5 PM
- 39%
- After 5 PM
- 48%
Languages
- English58%
- Spanish27%
- Amharic7%
- French5%
- Other3%
Insights
- RisingRental assistance questions are up 22% compared with the previous 30 days.
- TimingMost Spanish-language conversations arrive after 6 PM.
- GapShelter for families with pets comes up in 18% of conversations that didn’t find a match.
See demand, not just delivery.
Most reports count the people you served. Relay analytics will also show what people are still asking for, so your team can decide where limited resources go.
- 01214conversations about rental assistance this month
- 022 areasaccount for most of those requests
- 036 in 10arrive after the office has closed
- 04Your teamadds evening hours and targets outreach there
Insight is built from patterns across conversations: topics, timing, language, and unmet needs. Staff open an individual conversation when someone is handed off to them, not to watch people.
Ask us about analyticsHow Relay works
Relay doesn’t just make information accessible.
It gives your organization a clearer picture of the people you’re trying to serve, and that picture makes the next answer better.
For people
It’s easier to get help.
For your team
It’s easier to see what people need.
- 01
Your services
Programs, locations, hours, eligibility
- 02
People ask
In their words and language, at any hour
- 03
People get answers
From your information, or from your team
- 04
Conversations become insight
Needs, timing, languages, gaps
- 05
You respond better
Outreach, hours, and programs
And back to better services.
Make access easier.Understand what people need.
Your community is already asking. Tell us about your organization and the questions people ask most, and we’ll show you what Relay could look like for the people you serve.
Custom pricing based on your organization’s needs.
We’re more than a chatbot.
We also build custom AI tools for nonprofits, and train your staff to get more out of AI, including tools you may already pay for.